First inspection of Alina Homecare-Leatherhead, a domiciliary care agency supporting 15 people, rated Good overall and across all five key questions. Inspectors found a caring, well-led service with safe medicines management, personalised care planning, robust governance and consistently positive feedback from people, relatives and staff.
Strengths
· Strong caring culture with people and relatives reporting staff go 'above and beyond'
· Safe medicines management with regular training, spot checks and clear policies
· Robust recruitment including DBS checks and structured induction with shadowing
· Visits attended on time and as planned, monitored via electronic system
· Personalised care plans reflecting preferences, life stories and protected characteristics
Quality-Statement breakdown (18)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink and access healthcare servicesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles; continuous learning and working in partnership with othersGood