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ReadyCQC uses data published by the Care Quality Commission under the Open Government Licence v3.0. Independent and not affiliated with the CQC.

VOL. 01 · ISS. 18 · UPDATED WEEKLY

Methodology About Privacy Contact

Agency profile · CQC 1-10651342076

Rula Homecare Limited

↗ View on cqc.org.uk⌖ See nearby

Provider

Rula Homecare Limited

Suffolk · East · Active since 06/0

GoodHome-careRM: Ticus, Paul-Dumitru

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

3 years ago

22/Jun/2022 - 00:00

Inspected 3 years ago

Overview Inspections (1)Findings (4)Owner-management Methodology

4 findings across 4 themes

Every concern logged by inspectors

communication with families
1 finding
- minor“Nobody lets me know, we get no phone calls.”
cultural competency
1 finding
- minor“English was not the first language for the majority of care staff and we received feedback that language could sometimes be a barrier.”
complaints handling
1 finding
- minor“during the inspection we were made aware of a quality care issue that had not been reported to management.”
record keeping
1 finding

minor

“people's daily records were task focused and did not consistently reflect people's mood and social well-being.”