SureCare Chesterfield, a domiciliary care agency supporting 31 people, was rated Good across all five key questions at its first inspection. People received safe, effective, caring, responsive and well-led care from a hands-on management team praised for person-centred and inclusive practice.
Strengths
· People felt safe with effective safeguarding processes and risk assessments in place
· Medicines administered as prescribed with daily MAR review by provider
· Robust induction and Care Certificate training with shadowing of experienced staff
· Person-centred care plans reflecting cultural beliefs, likes and dislikes
· Minimum 30-minute call time with staff arriving on time and staying full duration