Affinity Care and Support Services Limited received a Good rating across all five key questions at its first CQC inspection, serving 2 people with personal care in their own homes. The service demonstrated safe, person-centred care with robust governance, strong family involvement, and effective partnership working.
Strengths
· Risks were assessed and managed with clear guidance in care plans, kept under review and updated to reflect changes.
· Safe recruitment processes including mandatory enhanced DBS checks for all staff before job offers confirmed.
· Medicines managed safely with MAR records and appropriately trained staff administering medicines as prescribed.
· Comprehensive induction programme aligned to the Care Certificate with training tracking system in place.
· People and family members actively involved in assessments, care planning, and regular reviews.
Quality-Statement breakdown (22)
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance, and the lawGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Staff support: induction, training, skills, and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Ensuring people are well treated and supported; equality and diversityGood
caring: Respecting and promoting people's privacy, dignity, and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Continuous learning and improving care; Managers and staff being clear about their rolesGood
well-led: Promoting a positive culture that is person-centred, open, inclusive, and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Engaging and involving people using the service, the public and staff; Working in partnership with othersGood