Kare Plus Windsor received a Good rating across all five key questions at its first CQC inspection, with 6 people receiving personal care. The service demonstrated safe, person-centred care with effective governance, no missed visits, and consistently positive feedback from people, relatives, and the local authority.
Strengths
· People and relatives reported feeling safe and praised staff as 'brilliant, friendly and kind'
· Medicines managed safely with accurate, up-to-date records and spot checks confirming safe practice
· No missed visits reported; electronic monitoring confirmed punctuality and consistent staffing levels
· Person-centred care plans developed with people and relatives, regularly reviewed and reflecting individual needs
· Strong governance with audits, spot checks and quality visits driving improvements (e.g. reduction in falls)