moderate“We received mixed responses from people or family members regarding timekeeping, and whether staff stayed for the required length of time.”
consent capacity
1 finding
moderate“We found for one person the necessary application to the court of protection had not been initiated although the care plan clearly stated that the person had a mental impairment”
care planning
1 finding
minor“some people told us they did not feel involved in the care planning and review process.”
record keeping
1 finding
minor“The office staff member responsible for recruitment was able to provide additional missing information in relation to work history but this had not been recorded.”