minor“People were overall satisfied with the care workers that were supporting them but did tell us that on occasions staff were late and they did not always know who was supporting them.”
minor“Two people raised concerns about their care workers understanding of the English language and the difficulties they had experienced with communication.”
missed or late visits
1 finding
minor“People and their relatives spoke positively about the care workers that supported them. They did say that there had been some concerns in respect of late visits, which the provider was addressing.”
staff competency
1 finding
critical
“new staff had not been through a robust recruitment process. Not all staff had completed their application forms with their full employment history”
safeguarding
1 finding
critical“Two members of staff did not have a disclosure and barring disclosure that had been completed by the provider”
governance
1 finding
moderate“their quality checks had not identified shortfalls in ensuring recruitment checks had been completed and that care plans and risk assessments needed more person-centred information”
care planning
1 finding
moderate“Risk assessments were generic and needed to reflect the needs of the person.”
person centred care
1 finding
minor“Some of the care plans we saw would benefit from additional information such as people's life history, hobbies and interests.”
incident learning
1 finding
moderate“The registered manager had not reported an incident of an alleged theft in January 2022... After the site visit this was notified to us retrospectively.”
infection control
1 finding
minor“The provider had policies and procedures relating to the pandemic. However, this had not been reviewed since December 2021 and government guidance had changed.”