Prime Healthcare Avenue Ltd, a small domiciliary care agency supporting five people, was rated Good across all five key questions at this first inspection. People felt safe, were treated with dignity by well-trained consistent staff, and the registered manager was praised for being responsive, approachable and promoting a person-centred culture.
Strengths
· People felt safe and were treated with dignity and respect by caring staff
· Care plans were personalised and developed with people and their relatives
· Safe medicines support with trained staff, competency checks and regular audits
· Consistent staffing with regular care workers who knew people's needs
· Robust recruitment processes including DBS checks
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk from abuseNot rated
safe: Assessing risk, safety monitoring and managementNot rated
safe: Staffing and recruitmentNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Staff support, training, skills and experienceNot rated
effective: Supporting people to eat and drink enough to maintain a balanced dietNot rated
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives, access healthcare services and supportNot rated
caring: Ensuring people are well treated and supported; respecting equality and diversityNot rated
caring: Supporting people to express their views and be involved in making decisions about their careNot rated
caring: Respecting and promoting people's privacy, dignity and independenceNot rated
responsive: Planning personalised care; Supporting people to develop and maintain relationships and to avoid social isolation; Support to follow interests and take part in activities that are socially and culturally relevantNot rated
responsive: Meeting people's communication needsNot rated
responsive: Improving care quality in response to complaints or concernsNot rated
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for peopleNot rated
well-led: Continuous learning and improving care; How the provider understands and acts on the duty of candourNot rated
well-led: Engaging and involving people using the service, the public and staff, fully considering their equality characteristicsNot rated
well-led: Working in partnership with othersNot rated