Silverjen Limited

Inspection reports (2)

1. Single Assessment Framework · 2025-12-04

   Framework: SAF · 6 pages · PDF

   Date of assessment: 5 August – 27 September 2025 Silverjen Limited is a homecare agency registered to provide personal care to people in their homes. The service is registered to support people living with dementia, eating disorders, mental health conditions, physical disabilities, sensory impairments, substance misuse problems and people with a learning disability and/or autistic people. CQC only inspects where people receive personal care. This helps with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the assessment, 91 people were receiving personal care. As part of this assessment, we spoke with 10 people who used the service and 8 relatives. As the service is registered to provide care to people with a learning disability and/or autistic people, we assessed the service against ‘Right support, right care, right culture’ (RSRCRC) guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. During this latest assessment, we found the service was able to demonstrate how it was meeting the underpinning principles of RSRCRC in the areas we reviewed. We conducted this assessment to follow up on the breaches identified during the last inspection and to address information received from the local authority. The last inspection of the service identified breaches in relation to good governance, fit and proper persons employed, and the need for consent (report published 30 September 2022). At this assessment, we found that the provider was no longer in breach of regulations; however, there were still areas for improvement. We have reported on these in the safe and well-led sections of this focused assessment. Staff were recruited safely and received training relevant to their roles, including in relation to supporting people with a learning disability and/or autistic people. However, there were areas of improvement in relation to staff supervision. The governance system generally identified shortfalls; however, further improvement was needed to ensure it consistently picked up missing information in care records. While most of the care plans we reviewed were detailed, person-centred and provided clear guidance for staff, we found that 3 people’s care records were not always accurate. The provider acknowledged this and took immediate action, sending us updated records. However, there were missed opportunities to identify and address these issues sooner, as the governance systems had been slow to respond. The impact on people was minimal because managers and staff knew individuals well and took the time to understand their needs.