Walfinch Harrow & Brent's first inspection rated the domiciliary care agency Good across all five key questions, with people, relatives and professionals praising safe, personalised and culturally sensitive care. Strong management oversight, robust risk and medicines processes, consistent staff teams and effective multidisciplinary working underpinned the positive findings.
Strengths
· Robust, person-centred risk assessments reviewed and updated when needs change
· Electronic homecare monitoring system with real-time alerts for late or missed visits
· Safe medicines management with electronic MAR, risk assessments and competency checks
· Comprehensive induction and ongoing training; staff feel well supported by management
· Strong multidisciplinary working with GPs, district nurses and palliative care nurses
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Using medicines safelyGood
safe: Staffing and recruitmentGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcare servicesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles; continuous learning and improving careGood
well-led: Duty of candour; being open and honest when something goes wrongGood
well-led: Engaging and involving people, the public and staff; working in partnership with othersGood