First inspection of Considerate Home Care, a small London domiciliary care agency supporting two people with personal care, rated Good overall and across all five key questions. Inspectors found safe, effective, caring, responsive and well-led practice with no concerns or breaches identified.
Strengths
· People felt safe and staff were described as kind, caring, experienced and well-trained
· Risks to personal safety were assessed, monitored and managed effectively with regular reviews
· Safe recruitment processes followed with all required checks completed
· Consistent care from regular staff with no missed or late calls reported
· Robust infection prevention and control practices, including COVID-19 measures with PPE training and spot checks
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
safe: Using medicines safelyGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting access to healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships and follow interestsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Understanding and acting on the duty of candourGood
well-led: Managers and staff being clear about their roles, understanding quality, risks and regulatory requirementsGood
well-led: Engaging and involving people, public and staff; working in partnership with othersGood
well-led: Continuous learning and improving careGood