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Elite Support Providers provide personal care to people. This is help with tasks related to personal hygiene and eating. At the time of this assessment the service was providing care to two people who lived in a supported living setting. We expect health and social care providers to meet 'Right support, right care, right culture'. This is guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people. Not everyone was being supported in line with this guidance. People were not always being given opportunities to access the community or to participate in activities that meant something to them. The environment people lived in prevented people from spending time in the garden which was something both people were noted as enjoying. People were not always assessed robustly to help ensure staff could meet their needs which resulted in one person experiencing a lot of anxiety and distress. People may be at risk of harm as staff did not always follow guidance. Staff received safeguarding training. However, concerns were not always reported to CQC. Staff had failed to keep accurate medicines records. Staff received training, but there was no process in place to check whether staff learnt from training. Staff were not recruited through robust recruitment processes. Management were not always open and transparent with us and there was a lack of robust governance arrangements in place. Staff were kind and caring to people and had people’s best interests at heart. There were sufficient staff to care for people and staff told us they felt supported by management. The registered provider had a service improvement plan in place. Management and staff worked with external agencies and professionals to support with people's care.
npm run etl:reports -- --location 1-10571506492.Elite Support Providers provides personal care to people in their own homes. This is help with tasks related to personal hygiene and eating. At the time of this assessment the service was providing care to three people. People’s medicines records were not always well managed. We found one person did not have all of their medicines recorded on their medicine administration record for three months consecutively. We also found that people’s care plans were not contemporaneous. This meant that a new staff member may not easily be able to understand the care calls a person needed. We found management were not always transparent with us and although governance arrangements were in place, audits did not always identify shortfalls. For example, the inconsistency in care plans. There were sufficient staff to provide care to people and staff were given enough time at care calls. Staff received a range of training which included safeguarding and the Mental Capacity Act 2005. This helped them understand when to recognise that someone was unsafe or that they needed to ensure they obtained someone’s consent before providing care. Staff followed guidance in care plans to help them keep people safe. Staff provided respectful care and it was clear they genuinely put people’s best interests first. Staff knew people well as they had been providing care to them for some time. Staff listened to people and involved them in their care. Staff enjoyed their jobs and told us they felt they received the training they needed and were supported by management.
npm run etl:reports -- --location 1-10571506492.npm run etl:reports -- --location 1-10571506492.