moderate“Records relating to consent, and capacity needed improvement. Records did not always demonstrate people, or their legal representatives had consented to their care.”
staff training
1 finding
minor“One relative raised a concern about staff training. They said they felt staff would benefit from more training in how to support people with dementia when they are feeling anxious or distressed.”
person centred care
1 finding
minor“One person said, "You have to show the staff the basics even how to make a sandwich."”