moderate“Some of the provider's quality assurance systems, policies and business contingency plan needed to be further developed to ensure they had clear systems in place to safely manage and monitor the service”
staff competency
1 finding
moderate“a comprehensive assessment of staff skills including medicines management and manual handling competencies was needed to assure the registered manager that staff practices were current and safe”
staff training
1 finding
minor“The registered manager was sourcing additional practical training to supplement staff's eLearning training and was implementing competency assessments to check staff practices.”
medication management
1 finding
moderate“They agreed to take immediate action and obtain a record of a medical practitioner's consent for staff to administer homely medicines such as non-prescribed creams.”
infection control
1 finding
moderate“the registered manager had not implemented a system to monitor the regularity of staff testing and the results. This meant they could not be assured that people were being supported in line with government COVID-19 guidance”
end of life care
1 finding
minor“The registered manager said they planned to review and implement end of life care plans, policies and staff training before they would support people with end of life care needs.”
care planning
1 finding
minor“staff would benefit from some information about people's risks and management of homely remedies (over the counter medicines) such as creams.”