minor“People told us they were happy with the staff who came to support them; however, they would like more consistency as to who came to support them.”
missed or late visits
1 finding
minor“following a missed care visit all staff now need to ensure they record the date and who they spoke with if a person wishes to cancel a call.”
safeguarding
1 finding
moderate“Risk assessments around self-neglect and audits have been put in place following a safeguarding incident.”
medication management
1 finding
minor“'drop in' sessions for staff had been set up to address any concerns around medicine administration following gaps in recording being found.”