First inspection of United Response - Salford DCA, a supported living service for up to 24 adults with learning disabilities, autism, mental health or physical disabilities, rated Good overall and across all five key questions. Inspectors found person-centred, safe and well-led care aligned with Right support, right care, right culture, with strong medicines management, training, MCA practice and quality assurance.
Strengths
· Staff supported people to have maximum choice, control and independence with person-centred care
· Medicines managed safely by trained staff with competency assessed; STOMP principles implemented
· Robust safeguarding training and reporting, including 'Keeping Safe in Salford' initiative for people
· New 'licence to practice' training programme with induction, observations, competency assessments and supervision
· Strong communication support including pictorial/easy read tenancy agreements and accessible information
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Assessing risk, safety monitoring and managementNot rated
safe: Staffing and recruitmentNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Staff support: induction, training, skills and experienceNot rated
effective: Supporting people to eat and drink enough to maintain a balanced dietNot rated
effective: Adapting service, design, decoration to meet people's needsNot rated
effective: Supporting people to live healthier lives, access healthcare services and supportNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
caring: Ensuring people are well treated and supported; respecting equality and diversityNot rated
caring: Supporting people to express their views and be involved in making decisions about their careNot rated
caring: Respecting and promoting people's privacy, dignity and independenceNot rated
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesNot rated
responsive: Meeting people's communication needsNot rated
responsive: Supporting people to develop and maintain relationships and take part in activitiesNot rated
responsive: Improving care quality in response to complaints or concernsNot rated
responsive: End of life care and supportNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringNot rated
well-led: Engaging and involving people using the service, the public and staff; working in partnership with othersNot rated
well-led: How the provider understands and acts on the duty of candourNot rated
well-led: Managers and staff being clear about their roles; continuous learning and improving careNot rated