Silvermere Healthcare Services, a domiciliary care agency supporting one person at the time of inspection, was rated Good across all five key questions at its first inspection. The provider had appropriate safeguarding, recruitment, training, MCA and quality assurance arrangements in place, with no breaches of regulation identified.
Strengths
· Appropriate adult safeguarding procedures in place; staff trained and aware of how to report concerns.
· Risks identified and assessed (mobility, falls, personal care) with guidance for staff to minimise risks.
· Robust recruitment procedures including references and DBS checks.
· Staff up to date with mandatory training including manual handling, medicines, infection control and MCA.
· Infection prevention measures in place with adequate PPE supplies.
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
safe: Using medicines safelyGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff are clear about their roles, and understand quality performance, risks and regulatory requirementsGood
well-led: Duty of candourGood
well-led: Continuous learning and improving careGood
well-led: Engaging and involving people using the service, the public and staff; working in partnership with othersGood