Annix Care received a Good rating across all five key questions at its first CQC inspection, with 14 people receiving personal care at the time. The service demonstrated safe, person-centred practice, effective governance, and a positive culture under a committed registered manager.
Strengths
· Robust risk assessments in place with detailed instructions to keep people safe, including fall prevention plans
· Staff demonstrated strong safeguarding knowledge and knew how to report concerns through correct channels
· People reported staff arrived on time with rarely any missed calls
· Medicines administered safely with completed MARs, staff competency checks and regular auditing
· Care plans developed with people and families, regularly reviewed and updated to reflect changing needs