Positive Support For You CIC, a supported living service for three people with complex needs, was rated Good across all five key questions at this first inspection. The provider demonstrated strong adherence to Right Support, Right Care, Right Culture and PBS principles, with effective leadership, well-trained staff and consistently positive outcomes for people.
Strengths
· Strong implementation of Positive Behaviour Support (PBS) leading to improved health and wellbeing outcomes
· Adherence to STOMP principles, with reduction in 'when required' medicines
· Person-centred risk assessments and detailed one-page profiles supporting communication
· Stable, consistent staff teams providing continuity of care, valued by relatives
· Robust staff training including PBS and NAPPI, with regular supervision and competency assessments
Quality-Statement breakdown (19)
safe: Assessing risk, safety monitoring and managementNot rated
safe: Using medicines safelyNot rated
safe: Staffing and recruitmentNot rated
safe: Preventing and controlling infectionNot rated
safe: Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrongNot rated
effective: Staff support: induction, training, skills and experienceNot rated
effective: Supporting people to live healthier lives, access healthcare services and supportNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Supporting people to eat and drink enough to maintain a balanced dietNot rated
caring: Ensuring people are well treated and supported; respecting equality and diversity; respecting and promoting people's privacy, dignity and independenceNot rated
caring: Supporting people to express their views and be involved in making decisions about their careNot rated
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesNot rated
responsive: Meeting people's communication needsNot rated
responsive: Improving care quality in response to complaints or concernsNot rated
responsive: End of life care and supportNot rated
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candour; continuous learning and improving careNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringNot rated
well-led: Working in partnership with othersNot rated