Clarity Homecare (Bolton) was rated Good across all five key questions at this first inspection of the newly registered domiciliary care agency. Inspectors found safe, effective, caring and well-led services with robust safeguarding, medicines management, person-centred care and open, accessible leadership.
Strengths
· Robust safeguarding systems with staff trained and confident to recognise and report abuse
· Safe medicines management with policies, training and regular competency checks
· Thorough staff induction including shadowing shifts and ongoing refresher training
· Person-centred care planning with consistent regular carers for anxious service users
· Strong respect for privacy, dignity and independence as confirmed by relatives
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting access to healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive, person-centred, open and inclusive cultureGood
well-led: Duty of candour and being open and honest when something goes wrongGood
well-led: Managers and staff understanding roles, quality, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood