Edmar Recruitment Services Ltd received a Good rating across all five key questions at its first inspection, with relatives and staff consistently praising the person-centred, caring approach of staff and the approachable registered manager. The sole area for improvement was the service improvement plan, which lacked detail on timeframes and responsibilities.
Concerns (1)
minor
Governance
: “A service improvement plan was in place. However, this did not provide detail on how improvements would be achieved, timeframes or responsibility of action.”
Strengths
· Relatives reported consistently positive experiences, describing staff as caring, consistent and going above and beyond.
· Robust induction process combining online and face-to-face training, shadowing and policy familiarisation.
· Person-centred care plans developed with involvement of people and their families, capturing likes, dislikes, preferences and life history.
· Reliable and consistent staffing with a core team familiar to each person.
· Staff received regular supervision supporting wellbeing and professional development.
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversity; respecting and promoting people's privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Engaging and involving people using the service, the public and staffGood