Allied Health-Services LTD Durham, a domiciliary care agency supporting 11 people, was rated Good across all five key questions at its first inspection. Inspectors found safe, effective, caring, responsive and well-led care with personalised support, safe medicines management, trained staff and a positive person-centred culture.
Strengths
· Stable staffing teams supporting people who knew them and their preferences
· Medicines safely managed with accurate, on-time administration and clear records
· Risks assessed with plans and guidance for staff to keep people safe
· Staff received regular training, supervision and appraisal, with inductions matched to support packages
· Effective partnership working with external professionals
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrongGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships and follow interestsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive, person-centred culture; engaging people, public and staffGood
well-led: Duty of candour; open and honest communicationGood
well-led: Managers and staff clear about roles, quality, risks and regulatory requirementsGood
well-led: Continuous learning and improving care; working in partnership with othersGood