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ReadyCQC uses data published by the Care Quality Commission under the Open Government Licence v3.0. Independent and not affiliated with the CQC.

VOL. 01 · ISS. 18 · UPDATED WEEKLY

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Agency profile · CQC 1-10329660089

The Care and Support Group Tyneside

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Provider

The Care and Support Group Ltd

Newcastle upon Tyne · North East · Active since 04/0

GoodHome-care

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

3 years ago

07/Jul/2022 - 00:00

Inspected 3 years ago

Overview Inspections (1)Findings (6)Owner-management Methodology

6 findings across 6 themes

Every concern logged by inspectors

record keeping
1 finding
- minor“Accidents and incidents were recorded and reported. Some of the records were not completed clearly.”
missed or late visits
1 finding
- minor“No missed calls were reported, although a small number of people reported some late calls.”
care planning
1 finding
- minor“Care plans were bespoke and included personalised details of how people wanted to be cared for and supported. Some lacked detail”
staff training
1 finding

minor

“The provider was in the process of refreshing training with all staff in putting on and taking off PPE and general infection control procedures.”

supervision appraisal

1 finding

minor“Staff were supported, but asked that positive feedback received, should be relayed back to them.”

medication management

1 finding

minor“The provider was in the process of updating their medicines policy in line with transferring to electronic recording.”