Faithful Care (UK) Limited received an overall Good rating across all five key questions at its first inspection, with people and relatives reporting positive experiences and kind, respectful care. Two notable weaknesses were identified — incomplete staff recruitment processes and the absence of a registered manager — though neither resulted in unsafe care outcomes.
Concerns (2)
moderate
Staffing levels
: “People were supported by staff who did not undergo a robust recruitment process. The provider had not ensured staff completed application forms with all the relevant information.”
moderateGovernance: “At the time of our inspection there was not a registered manager in post.”
Strengths
· People felt safe with care provided and staff understood safeguarding responsibilities and reporting procedures.
· Staff were trained and had competency checked to administer medicines safely; MAR records signed and regularly checked.
· Consistent staffing teams enabled meaningful relationships and person-centred care delivery.
· Care plans reflected individual needs, were regularly reviewed and updated to reflect changing needs.
· Effective infection prevention and control practices including PPE use and COVID-19 procedures.
Quality-Statement breakdown (24)
safe: Staffing and recruitmentGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to meet people's needs, preferences, interests and give them choice and controlGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: Meeting people's communication needsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood