Evolving Care received a Good rating across all five key questions at its first CQC inspection, demonstrating safe, person-centred homecare for 40 people with robust recruitment, medication management, and governance systems. Minor inconsistencies in visit timing and internal communication of schedule changes were identified but promptly addressed by management.
Concerns (2)
minor
Missed or late visits
: “calls that should have lasted 30 minutes were completed far earlier. Some early morning calls were not attended until up to 2 hours later and some evening calls started up to 2 hours earlier.”
minorRecord keeping: “people had asked for changes to their times and had agreed that carers could leave earlier. This information had not always been relayed to office staff.”
Strengths
· Robust staff recruitment with appropriate checks to confirm suitability to support vulnerable people
· Real-time monitoring system for staff arrival times and lone worker safety
· Person-centred care plans reflecting individual lifestyle, preferences, cultural and religious backgrounds
· Structured induction process including training, shadowing and evaluation of new starters
· Medication safely managed with competency-checked staff and appropriately signed MARs