Solihull Village, an extra care service supporting 32 people with personal care, received a Good rating across all five key questions at its first CQC inspection in November 2022. The service demonstrated safe, personalised care delivery, effective governance, and a positive, open culture led by an approachable registered manager.
Strengths
· People and relatives consistently reported feeling safe and well supported by kind, caring staff who knew them well.
· Medicines were managed safely with required training and competency checks in place for staff.
· Effective infection prevention and control practices were in place with up-to-date PPE guidance.
· Staff received appropriate induction, training and ongoing support; new staff were introduced to people as part of induction.
· Care plans were personalised, regularly reviewed, and included detailed life histories to help staff know each person.
Quality-Statement breakdown (19)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; Supporting people to live healthier lives and access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care; End of life care and supportGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles; duty of candourGood
well-led: Engaging and involving people; continuous learning and improving care; working in partnershipGood