Caringhearts Support Services Ltd received a Good rating across all five key questions at its first inspection in April–May 2022, with inspectors finding a small but well-managed domiciliary care service delivering safe, person-centred care. No failures or regulatory breaches were identified, with notable strengths in medicines management, staff support, and leadership culture.
Strengths
· People and relatives consistently reported feeling safe, with staff knowledgeable about individual risks and always available without staffing shortages.
· Medicines were managed safely with completed MAR charts, regular audits, and in-person competency checks by the registered manager.
· Thorough pre-care assessments and regularly reviewed, personalised care plans ensured effective, needs-led support.
· Staff were described as kind, caring and respectful, supporting people's privacy, dignity and independence.
· Strong person-centred culture promoted by the registered manager, with open feedback mechanisms and high satisfaction scores.
Quality-Statement breakdown (20)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infection; Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Continuous learning and improving care; Working in partnership with othersGood