Teebollz Consulting Limited received a Good rating across all five key questions at its first CQC inspection, with one person receiving personal care at the time. The small domiciliary care agency demonstrated robust safeguarding, safe recruitment, person-centred care planning and strong leadership, with no complaints or incidents recorded since registration.
Strengths
· Safeguarding procedures were in place and staff demonstrated clear understanding of how to report concerns of abuse to local authority and CQC
· Robust risk assessments covered health conditions, falls, skin integrity, medicines and personal care with clear guidance for staff
· Staff were recruited safely with thorough checks including international criminal records checks for applicants resident in UK less than 5 years
· Medicines administration records were up to date and complete, with regular audits and spot checks by the registered manager
· Staff were trained by a registered manager who held professional social care trainer qualifications, including the Care Certificate induction