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ReadyCQC uses data published by the Care Quality Commission under the Open Government Licence v3.0. Independent and not affiliated with the CQC.

VOL. 01 · ISS. 18 · UPDATED WEEKLY

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Agency profile · CQC 1-10235302415

Glory House

↗ View on cqc.org.uk⌖ See nearby

Provider

Glory House Care Services Ltd

Leeds · Yorkshire & Humberside · Active since 19/0

GoodHome-careRM: Saviour Ovie, Maryann

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

3 years ago

08/Jul/2022 - 00:00

Inspected 3 years ago

Overview Inspections (1)Findings (5)Owner-management Methodology

5 findings across 5 themes

Every concern logged by inspectors

governance
1 finding
- moderate“Although some systems and audits were in place to drive improvements within the service, no care plan audits had been completed.”
record keeping
1 finding
- moderate“The records we reviewed showed multiple duplicate entries for the same visit by staff, often at different times to the visit.”
care planning
1 finding
- minor“Whilst we feel involved, we do not have a copy of the plan, because it comes and goes with the staff on their phone.”
communication with families
1 finding

minor

“Most things are fine but we have been requesting a rota for weeks, so we know who is coming but are still waiting for it.”

missed or late visits

1 finding

minor“The care staff usually arrive on time but they only call if they are going to be later than planned about 50% of the time.”