moderate“A common theme with complaints had been the communication from the office. This had been highlighted in meetings with the local authority and the provider had accepted this was an area for development.”
incident learning
1 finding
moderate“An issue had occurred where a failed visit had taken place and this was not promptly reported to the local authority.”
cultural competency
1 finding
minor“Two people we spoke with told us their family member required a Bengali speaking care worker but the provider had not been able to facilitate this.”
record keeping
1 finding
minor“Some care plans slightly conflicted with what care workers recorded doing every day, however the provider was carrying out reviews of people's information as part of their transfer to a new system.”
governance
1 finding
minor“The service did not have a registered manager as the previous manager had recently left the service.”