moderate“Relatives and staff told us there had been a lack of consistency in how well the service had been managed.”
governance
1 finding
moderate“Prior to the new manager taking up post, governance processes had not been effective been in identifying shortfalls.”
staffing levels
1 finding
moderate“there had been staffing problems a few months ago and many staff had left... this had been a difficult time for their loved one as they had to get used to a lot of new faces”
supervision appraisal
1 finding
moderate“they received support in the form of supervision, however they said due to the changes in the structure of the management team this had not been consistent.”
communication with families
1 finding
minor“Relatives said that sometimes communication between staff and them could be improved.”
person centred care
1 finding
minor“One relative felt the activities their loved one did could be expanded and be more diverse.”