minor“Some staff reported that there were often less staff at the weekends in some supported living properties.”
staff competency
1 finding
critical“Two of the six staff application forms had gaps in the employment history that had not been accounted for. Interview records did not evidence that this had been identified and discussed.”
medication management
1 finding
moderate“Medicines audits did not include checks of medicines expiry dates including as and when required medicines (PRN). One person's medicine storage had a tube of prescribed cream which had not been dated on opening.”
infection control
1 finding
moderate“People and relatives and staff told us staff did not always wear personal protective equipment (PPE) to keep themselves and people safe.”
governance
1 finding
moderate“The provider's auditing processes had not detected the issues found during inspection in relation to staff recruitment and had not identified the risks of using medicines beyond their in-use shelf life.”
supervision appraisal
1 finding
moderate“Only had one supervision in the past two years. I believe it should be every three to six months.”
record keeping
1 finding
moderate“The provider had not risk assessed dangers of falls from height as windows in one of the supported living premises did not have window restrictors in place.”
leadership
1 finding
moderate“To be honest, I don't feel confident enough, as when you report anything it gets swept under the carpet. I don't feel well supported.”