Harmony Healthcare received a Good rating across all five key questions at its first CQC inspection, demonstrating safe, well-organised care for 22 children and young adults with complex needs in their own homes. The service was characterised by strong clinical leadership, specialist staff training, person-centred care planning and effective partnership working with families and professionals.
Strengths
· Families consistently praised staff as kind, caring and skilled in using complex equipment safely for children with complex needs
· Robust recruitment procedures including DBS checks, references and identity verification ensured only suitable staff were employed
· Specialist training provided for epilepsy, tracheostomy, ventilation, oxygen and suctioning care with competency assessments
· Regular clinical supervision and spot checks by the clinical management team ensured care was delivered to best practice standards
· Thorough, holistic pre-admission assessments involving families and professionals before care commenced