minor“There was not a clear framework for assessing when people may need alternative forms of written communication in future and what forms these may take.”
governance
1 finding
minor“Certain systems of audit and review had not yet been fully implemented due to the short period of time the service had been operating.”
record keeping
1 finding
minor“Care notes were of a suitable quality but there was not a detailed process for reviewing and monitoring their quality in future.”
missed or late visits
1 finding
minor“At this time the provider relied on informal processes to ensure that staff arrived on time, but there was a risk that this system may not be sufficient in the event the service grew substantially in future.”