Chertsey, a domiciliary care agency supporting 15 people, received a Good rating across all five key questions at its first inspection in March 2022. The service demonstrated safe, person-centred care with strong leadership, effective governance systems, and consistently positive feedback from people, relatives and external professionals.
Concerns (2)
minor
Missed or late visits
: “Some people told us staff timekeeping had not always been good but had improved in recent weeks. One person told us staff were sometimes late for their calls and they did not always get a message”
minorCommunication with families: “Two people told us they sometimes found communication difficult with staff whose first language was not English. 'There is sometimes a bit of a language barrier with one or two of them.'”
Strengths
· People felt safe with staff and relatives praised staff competency with equipment such as hoists and profiling beds.
· Robust risk assessments carried out across multiple domains, regularly reviewed and updated following incidents.
· Medicines managed safely with training, competency assessments, spot checks and monthly audits.
· Staff received thorough induction including shadowing, regular supervision and ongoing training.
· People received care from consistent staff, fostering positive relationships and person-centred care.