minor“Some care staff told us guidance in people's records could be more detailed. For example, when supporting 'as required' medicine administration, known as PRN”
record keeping
1 finding
minor“Care staff could not accurately see how much people had eaten and drunk when they visited, in order to respond, so the registered manager was reviewing their system for improvements.”
missed or late visits
1 finding
minor“The registered manager had recently reviewed and was implementing a system for monitoring late calls using the same electronic record system.”