Deaf Solution Ltd, a domiciliary care provider serving deaf people in Rotherham and Doncaster, received a Good rating across all five key questions at its first CQC inspection in July 2022. The service demonstrated strong person-centred practice, safe medicines management, effective use of BSL, and a supportive open culture with no missed calls, no complaints, and no safeguarding concerns recorded since registration.
Strengths
· Personalised risk assessments kept people safe while supporting independence
· No missed calls confirmed by records; staff punctual and flexible with visit times
· Medicines managed safely with spot checks, MAR audits, and comprehensive staff training
· Staff trained in BSL, supporting deaf service users including at healthcare appointments
· Open, supportive culture with regular supervision, team meetings, and staff observations
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportNot rated
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Continuous learning and improving careGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Engaging and involving people using the service, the public and staffGood