ReadyCQC, a weekly field guide to CQC home-care regulation

safe: Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrongGood

safe: Assessing risk, safety monitoring and managementGood

safe: Staffing and recruitmentGood

safe: Using medicines safelyGood

safe: Preventing and controlling infectionGood

effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood

effective: Staff support: induction, training, skills and experienceGood

effective: Supporting people to eat and drink enough to maintain a balanced dietGood

effective: Staff working with other agencies; supporting people to access healthcare servicesGood

effective: Ensuring consent to care and treatment in line with law and guidanceGood

caring: Ensuring people are well treated and supported; respecting equality and diversityGood

caring: Supporting people to express their views and be involved in making decisions about their careGood

caring: Respecting and promoting people's privacy, dignity and independenceGood

responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood

responsive: Meeting people's communication needsGood

responsive: Improving care quality in response to complaints or concernsGood

responsive: End of life care and supportGood

well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood

well-led: Duty of candour and openness when something goes wrongGood

well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood

well-led: Engaging and involving people, the public and staff; working in partnership with othersGood

well-led: Continuous learning and improving careGood

You & I Care - Surrey